Refund policy

RTR GPS provides GPS vehicle tracking services, including device installation and ongoing monitoring. Because we provide a service rather than sell physical products, this policy explains how refunds work for installation fees and subscription/monitoring charges.

1. Before Installation

If you cancel your order before installation has taken place, you're entitled to a full refund of any amount paid, including installation fees, within [insert number] business days.

2. Installation Fees

Once a technician has installed your GPS tracking device, the installation fee becomes non-refundable — it covers the technician's time, labor, and hardware already fitted to your vehicle.

If installation was faulty, incomplete, or the device does not function as described, contact us within 48 hours and we will send a technician to correct the issue at no charge, or issue a full refund of the installation fee if the issue cannot be resolved.

3. Monitoring / Subscription Fees

  • Unused period: if you cancel your monitoring subscription, any portion of a prepaid period that has not yet started is refunded in full
  • Partially used period: the current billing period is generally non-refundable, since monitoring service has already been provided during that time. If you believe you're owed a partial refund due to a service outage or fault on our end, see Section 4
  • Recurring billing: cancelling stops all future charges — you will not be billed again after your cancellation request is confirmed

4. Service Faults & Outages

If our tracking or monitoring service is unavailable or malfunctioning for an extended period due to a fault on our end (not due to vehicle issues, network coverage, or damage to the device):

  • Contact us with details of the outage (dates/times if known)
  • We will issue a service credit for the affected period, or a prorated refund if you prefer not to continue the service

5. Non-Refundable Circumstances

Refunds will not be issued where:

  • The device has been damaged, tampered with, or removed by the customer or a third party
  • Service issues result from lack of network/GPS coverage in your area, not a fault of our system
  • The subscription period has been fully used
  • Cancellation is requested in violation of a minimum contract term you agreed to at signup (if applicable)

6. How to Cancel or Request a Refund

  1. Contact us through email or with your account/order details and reason for cancellation
  2. We'll confirm your cancellation and any applicable refund amount
  3. If a technician visit is needed to remove hardware, we'll schedule this at a convenient time

7. Refund Processing

Approved refunds are returned to your original payment method within 5–10 business days of approval.